Delete your Pikoo account

1. On the website

Sign in to your parent account, open your account information, then “Delete account”. Enter your password and the word DELETE, then confirm permanent deletion.

2. Request deletion by email

If you cannot sign in, email privacy@pikoo.ca with the subject “Pikoo account deletion”, preferably from the parent account email address. State that you request deletion of the account and its associated data. We may ask you to verify account ownership before processing the request. Never send your password.

The link below opens your email app; you must send the email to submit your request.

3. In the app

In the parent area, open settings, then “Delete account”. Review the affected items, enter the requested word and confirm.

4. Affected data

Deletion is permanent: you lose access to the parent account, child profiles, worlds and progress. For a request covering all copies of uploaded documents, logs or information held by our providers, contact our privacy officer at privacy@pikoo.ca to clarify its scope and any legal retention obligations.

Some technical generation logs are retained after account identifiers and submitted or generated content have been removed. Some information may be retained where legally required, including billing records, or to handle a dispute. Payment providers retain their own records under their obligations. To ask about a specific retention period or request deletion of only certain data, email privacy@pikoo.ca.

5. Check your subscription

Account deletion and subscription cancellation are separate actions. If you purchased through Apple or Google Play, also cancel renewal in the relevant store. For a web subscription, check its status in your account before deletion or contact support.