Help and legal information
How can we help?
Pikoo Support
Have a question about your account, a subscription or an activity? Contact the Pikoo team or browse the answers below.
Contact the team
Email info@pikoo.ca. You can also open support from your parent area in the app.
Include the parent account email, your device model, Pikoo version and the steps that led to the issue. Never send your password, parent PIN, full payment details or school documents containing unnecessary personal information.
Email info@pikoo.ca →I cannot sign in
On the sign-in page, choose “Forgot password” and use the parent account email. Check your spam folder as well. Contact us if the problem continues.
Reset my password →Manage or cancel a subscription
For an Apple or Google Play purchase, manage your subscription in the subscription settings of the store used for the purchase. For a web purchase, sign in to your Pikoo account and open the subscription section.
Deleting the app does not cancel a subscription. Refund requests for store purchases are handled by Apple or Google under their rules and applicable rights.
My Pikoo account →Apple subscriptions →Google Play subscriptions →An issue with an activity?
Include the world or activity title and describe the question involved. AI-generated content may contain errors; parents can check important information and report issues to us.